Strong after-sales service, worry free guarantee

In order to ensure that customers can purchase and use with peace of mind, Hebei Xubing International Trade Co., Ltd. has established a strong and comprehensive after-sales system, providing customers with comprehensive solutions from installation and commissioning after product delivery, long-term maintenance, to emotional care.

Professional guidance for installation and debugging

After the product is delivered to the customer's designated location, the company will arrange a professional installation team to provide on-site service. The installation personnel not only have rich installation experience, but also are familiar with the installation process and techniques of various tombstones and monuments. During the installation process, they will strictly follow the installation specifications to ensure that the tombstone monument is installed firmly, horizontally, and vertically. At the same time, the installation personnel will also provide customers with detailed instructions on the use and precautions of the product, such as cleaning and maintenance cycles and methods, key points to avoid collisions and scratches, etc., so that customers can use and maintain the product correctly.

Quality warranty and thoughtful service

The company provides a certain period of quality warranty service for every tombstone monument sold. During the warranty period, if the product is damaged due to quality issues such as inscriptions falling off or stone cracking, customers only need to make a phone call, and the company's after-sales personnel will respond promptly. They will make a preliminary judgment on the cause of the malfunction based on the customer's description of the problem, and arrange for maintenance personnel to come and repair as soon as possible. The maintenance personnel will carry professional maintenance tools and materials to ensure that the product is repaired and its normal use function is restored in the shortest possible time. If the damage is severe and cannot be repaired on site, the company will transport the product back to the factory for comprehensive repair, and promptly return it to the customer's location after the repair is completed, while bearing the transportation costs.

Regular follow-up visits with attentive care

The company has established a comprehensive customer follow-up system and conducts regular customer visits. The follow-up methods include telephone follow-up, on-site follow-up, etc. During the follow-up process, after-sales personnel will thoroughly understand customers' feelings and satisfaction with the product, and collect their opinions and suggestions. If customers encounter any problems or difficulties during use, after-sales personnel will provide timely answers and assistance. At the same time, the company will continuously improve the quality of products and services based on customer feedback, enhancing customer satisfaction and loyalty.

Rapid and efficient emergency response

In order to cope with possible emergencies, such as damage to tombstones and monuments caused by natural disasters, the company has developed a comprehensive emergency response plan. Once receiving an emergency call from a customer, the company will immediately activate the emergency response mechanism and arrange professional maintenance personnel and equipment to rush to the scene in the shortest possible time. Maintenance personnel will conduct a comprehensive assessment of the damage situation, develop detailed repair plans, and carry out repair work as soon as possible. During the repair process, the company will prioritize the allocation of resources to ensure that the repair work can be carried out efficiently and orderly, and minimize the impact on customers.

Emotional support, warmth and companionship

The company is well aware that tombstones and monuments carry customers' deep emotions towards the deceased. Therefore, in after-sales service, we not only focus on product repair and maintenance, but also pay attention to emotional support for customers. After sales personnel will listen to customers' voices with sincerity and patience, providing emotional comfort and encouragement to them. On special occasions such as the death anniversary of the deceased, Qingming Festival, etc., the company will also express condolences and care to customers through text messages, emails, and other means, allowing customers to feel the warmth and companionship of the company.

Hebei Xubing International Trade Co., Ltd. has become a leading enterprise in the field of customized tombstone monuments with its professional customization capabilities, pursuit of excellence in quality, timely and efficient delivery services, and strong and comprehensive after-sales system. In the future development, the company will continue to adhere to the business philosophy of "customer first, quality first", constantly innovate and improve, provide customers with better products and services, and make every tombstone monument an eternal monument carrying longing and respect.