Professional after-sales team

Our after-sales team is composed of professionals with rich knowledge and skills in the tombstone and monument industry. The maintenance personnel have many years of experience in stone repair and installation, and can proficiently handle the damage problems of tombstones and monuments made of various materials. From surface scratch repair to structural reinforcement, they can provide professional technical support. At the same time, team members also receive regular training to continuously update their knowledge and skills in response to changing market demands and product technology developments.

Customized after-sales solution

Considering the different needs of customers and the differences in products, we develop personalized after-sales plans for each customer. For customized products, we will provide targeted maintenance and upkeep recommendations based on their unique design and material characteristics. For customers in different regions, we will consider the local climate conditions and usage environment, and provide corresponding protective measures guidance. For example, for customers in coastal areas, we will emphasize the methods of preventing salt spray corrosion; For customers in cold regions, recommendations will be provided to prevent stone from freezing and cracking.

Regular follow-up and care

The company has established a comprehensive customer follow-up system, and after-sales personnel will conduct their first follow-up within [X] months after product delivery to understand the product's usage and customer satisfaction. Afterwards, at least X regular follow-up visits will be conducted annually to promptly identify potential issues and provide solutions. On special commemorative days, such as the birthday and death anniversary of the deceased, we will also send warm wishes and caring messages to our customers, so that they can feel our sincerity and respect.

Accessories supply and guarantee

To ensure the smooth progress of after-sales maintenance work, the company has established sufficient spare parts inventory. Whether it is the connecting parts of the tombstone body, decorative components, or lighting equipment accessories for the monument, they can all be supplied in a timely manner. At the same time, we maintain close cooperation with reliable suppliers to ensure that the quality of accessories is consistent with the original products. For some special customized accessories, we also have corresponding emergency production and supply mechanisms to meet customer needs.

Customer feedback processing and continuous improvement

We highly value customer feedback and consider it an important basis for improving service quality. Every customer feedback will be recorded and analyzed in detail, and the after-sales team will work with relevant departments to study solutions and provide timely feedback to customers on the progress of the handling. Through in-depth exploration of customer feedback, we continuously optimize product design and after-sales service processes, continuously improving customer satisfaction and loyalty.

The after-sales system of Hebei Xubing International Trade Co., Ltd. is customer-centric, supported by professionalism, and characterized by thoughtfulness, providing comprehensive protection for customers' peace of mind. We will continue to strive to provide customers with better, more efficient, and personalized after-sales service, making every tombstone monument an eternal memory in their hearts.